What is your return policy?

We are so confident you will love the items that we offer a NO HASSLE return policy.
You can return item(s) purchased on Ca-laptop-fans.com for any reason within the first thirty (30) days from the date of shipment.
To fully process your return, please send the items back in their original packaging including: all packaging, parts, accessories, manuals, and documentation.

Can i do anything other than a return?

We will gladly exchange the product for something else or give you a full refund (excluding customer paid shipping cost of the original order), whichever you prefer. Like we said, no hassle.

How do i return or exchange item?

To return or exchange an item purchased at Ca-laptop-fans.com, please click here to fill out the form to request the RMA number.
To file a warranty claim or any other matter please click here to contact us.
Our Customer Support team is available Monday thru Saturday 9:00 AM to 6:00 PM EST.

What is RMA number?

The RMA number gives us something to reference your return by and lets us know when to process your refund or what item to send back to you. The RMA number is valid for 30 days - please send the item back to us in a timely manner to be eligible for a refund or exchange.

Do you charge a restocking fee?

A 15% restocking fee will be charged if the product is NON-DEFECTIVE.

How do i send my return back?

Customers pay for shipping back to us. You can choose whichever shipping option you feel comfortable using. We highly recommend using a shipping method that offers package tracking. We can not process a return or exchange if we have not received your items.

I want to exchange the item, but i don't want to wait on the item to ship back. What can i do?

Exchanges are typically processed 3-5 days after received. But, if you prefer not to wait for the item to be processed by Ca-laptop-fans.com (we understand completely!), please place a new order for the replacement item and we can process the original order being returned as a refund. Please remark the RMA number in the new order.

What is your refund policy?

Once we receive your return, your refund (less any customer paid shipping on the original order) will be processed within 2 to 3 business days.
We will issue the refund back on the original payment method.
Depending on the payment method, it may take 5 to 7 business days for the bank to process the credit to your account.